We are happy to help you find answers regarding SME SHIPPING services.
Questions and answers about our services. SME SHIPPING
We've gathered all the questions you've been wondering about, and you can find the answers here.
Where should we begin when shipping a product?
For convenience and speed, the customer should have the following basic information to provide to our Customer Service:
1. The recipient's first and last name.
2. The recipient's telephone number.
3. The postal code of the destination city.
4. Details of the package or envelope for initial inspection, such as the contents, size, dimensions, and weight.
How many days does each delivery take?
It depends on the chosen service and the destination country.
1. If using SME EXPRESS WORLD service, delivery will take 2-5 business days.
2. If using SME GLOBAL MAIL service, delivery will take 7-20 business days.
Does SME SHIPPING offer door-to-door delivery services?
SME SHIPPING offers door-to-door document and parcel pickup and delivery services worldwide.
What criteria are used to calculate transportation costs?
SME SHIPPING uses parcel weight compared to box volume. If the parcel weight is greater than the box volume, the parcel weight is used to calculate the price. However, if the box volume is greater than the parcel weight, the price is calculated based on the box volume instead.
Do you offer packaging services?
SME SHIPPING offers an additional service of packaging all types of goods according to customer needs, to protect products during transportation. In addition, we facilitate the management of shipping documents.
How can I check the status of my order using the tracking number?
You can check the status of your shipment using the tracking number on the website www.smeshipping.com.
What types of goods require additional documentation when being shipped internationally?
The following products require additional documentation:
1. Certain food, pharmaceutical, and cosmetic products.
2. Chemical substances or additives containing certain chemicals.
3. Clothing shipped to European countries must include a Certificate of Origin (CO) of the Textile type.
Why was the item returned?
The reasons why an item may be returned could be due to several factors, including the following:
1. The recipient's address is incorrect and the phone number is unclear, preventing the delivery staff from contacting the recipient.
2. In cases where the customer confirms that the goods will be shipped to a country that has regulations prohibiting the import of that particular type of product.
3. In the event that the recipient refuses to accept the goods.
What types of goods or items are not eligible for export services?
Due to the requirements for shipping to various destination countries, SME SHIPPING reserves the right to provide export services for the following items:
1. All types of weapons, knives, and sharp objects.
2. Flammable materials.
3. Certain medications.
4. Fresh food.
5. Banknotes
6. Plants and all living things.
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